User Experience / Interface Tiger Team

Blank theme

It was updated following new standards that ensure you can place text containing several paragraphs within the same block, no more splitting into different elements. Your workflow will be faster and contacts will receive a consistent and stable layout for emails using it.

Layout themes

There are 13 new themes focusing on simple communication that can be easily customized to match your brand’s styles.

Help center

At the bottom right corner, the help center wraps information that allows you to explore more capabilities from Mautic.

Keyboard shortcuts

We have several shortcuts to help you ge...
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Understanding user’s wishes

When it comes to understanding users and their real issues, a classic dilemma is often faced: people may not know what they truly need. Henry Ford once said, ‘If I had asked people what they wanted, they would have said faster horses.’ This highlights a key point in user experience (UX) design: the need to look beyond users’ explicit requests to uncover their needs.

While using a form to collect feedback is essential, there might be issues related to unconscious desires and needs that people don’t realize (or simply don’t know how to express). Just like in Ford’s case...
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Gathering initial user feedback

In October 2023, user feedback began to be collected through a form made available on the main channels where community activity is prominent. Various comments received through this form guided ideas for improvements.

This means that for nearly half a year, everyone in the community has been free to suggest improvements to the platform’s usability, regardless of the method or timing of implementation. 

Many users were present and made sure to help in this collection of ideas, just as many users/companies/stakeholders chose to refrain from filling out this form.

The ...
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The planning of this project began with findings that sparked our interest in developing a new interface. Even with a visually appealing interface, if the usability and functionality don’t meet expectations, it significantly affects how users interact with the tool. While aesthetics are important, functionality has a greater impact on the user experience. 

The greatest difficulties for users of software arise in scenarios where they believe that to perform a certain action they need to follow a specific path, but they end up discovering that the actual path they needed is different to what they...
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