Triage Team weekly meeting

Attendees

• Mauricio Etcheverry
• Tosin Akinbowa
• Dirk Spannaus
• Ruth Cheesley

Text Blocks:

• "Hi there, please post your issue over at https://forum.mautic.org/c/support as Github is for reporting bugs with Mautic whereas the forums are for getting help if you encounter problems :)"

Product Team:

• only support for v5.x (not 4 anymore)    

Rules:

1. 4.x? Please test it with 5.1 https://gitpod.io/?autostart=true#https://github.com/mautic/mautic/tree/5.1 (documentation: https://contribute.mautic.org/contributing-to-mautic/tester#the-easy-way-using-gitpod)
2. ...

Flow:

1. self assign ownership while triaging, then after that remove yourself
2. check environment https://www.mautic.org/download/requirements
3. could that be related to the user being logged in into Mautic while testing?
4. can it be reproduced with the documentation provided?
5. is there maybe a PR for that already? 
6. label the issue: remove "needs-triage", add tags that are relevant
7. could the reporter maybe fix it herself? suggest to create a PR

Links:

• open "needs-triage" issues: https://github.com/mautic/mautic/issues?q=is%3Aopen+is%3Aissue+sort%3Aupdated-asc+label%3Aneeds-triage
• least recently updated: https://github.com/mautic/mautic/issues?q=is%3Aopen+is%3Aissue+sort%3Aupdated-asc

 Open Questions:

1.  How to handle grapeJS related issues?
2. Tag and discuss in Slack within the #grapeJS-builder channel
3. Other plugin related issues?
4. Will be handled in the upcoming time...
5. Which functions are "supported" - all that have been shipped?